Drive online sales and enhance your digital customer experience by automating customer service at scale – all day, every day, even during seasonal peak periods.
“After having to hire and train 36 people in the space of just two months in 2021 to manage a surge in orders and support the business growth, our next hire was a digital employee to automate and never miss a customer interaction.” – Sarah Gunn, GM Customer Experience, TheMarket
GPT Natural Language Processing (NLP) allows chatbots to engage in natural and realistic conversations that enhance the customer experience.
Deploy sophisticated chatbots in record time. Realise the ROI on your investment almost immediately.
Bots aren't just limited to words. Enhance the conversation by adding dynamic content in the form of emoji's, images, GIFS, video, maps and more to create a truly unique experience.
Absorbing cues from the world around it, Ambit chatbots get smarter over time by utilising generative AI with supervised machine learning.
Handle peak traffic volumes by automating an unlimited number of simultaneous conversations, regardless of the channel, location, or time of day.
Provide personalised up sell & cross-sell opportunities to customers at the right time. Automate actions that drive revenue and keep customers out of the hands of competitors.
Give customers the support they deserve, wherever they are. Utilise chatbots across multiple channels; web, app, voice or avatar.
Ambit chatbots are smart enough to detect when an enquiry requires a human touch and can seamlessly hand over the conversation to a live agent, and all the contextual information they need with it.
The Ambit platform is built on world-leading infrastructure to ensure our customers receive the best service possible in terms of reliability, scalability and security.
Reduce service volume to your team with automated conversation flows around the most frequently asked questions.
✔ Store opening hours
✔ Store locations
✔ Company contact info
Deliver assisted buying experiences that increase conversions and delight customers.
✔ Recommend complementary products
✔ Check stock availability
✔ Process the order
Automatically handle routine enquiries efficiently. Provide quick, correct information at your customer’s convenience.
✔ Account management
✔ Identity verification
✔ Delivery status updates
✔ Automate product exchanges
Escalate enquiries effortlessly to humans when it counts. Ensure your customers feel they’re a priority with a seamless, instant experience where they can speak to a real person.
✔ Reduce service volumes
✔ Provide context for your agents
✔ Give specialist advice to customers
Let your customers organise their own product returns. Accommodate them with an easy, hassle-free return process.
✔ Warranty information
✔ Store credit
✔ Process refunds
✔ Item repair or replacement
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