Drive online sales and enhance your digital customer experience by automating customer service at scale – all day, every day, even during seasonal peak periods.
“After having to hire and train 36 people in the space of just two months in 2021 to manage a surge in orders and support the business growth, our next hire was a digital employee to automate and never miss a customer interaction.” – Sarah Gunn, GM Customer Experience, TheMarket
- Concierge services
- Return & refund policies
- Provide store info
- Promote special deals
- Recommend products
- Assist placing orders
- Up-sell & cross-sell
- Add items to cart
- Check product stock
- Collect customer info
- Order changes & returns
- Make product exchanges
- Manage subscriptions
- Help with warranties
- Escalate to a live agent
- Order changes & returns
- Make product exchanges
- Manage subscriptions
- Help with warranties
- Escalate to a live agent
- 24/7/365
- Multiple brands
- Omnichannel
- Multilingual
- Unlimited simultaneous queries
- Shopify
- Magento
- Zendesk
- NZ Post
- Australia Post
- and many more
Reduce service volume to your team with automated conversation flows around the most frequently asked questions.
✔ Store opening hours
✔ Store locations
✔ Company contact info
Deliver assisted buying experiences that increase conversions and delight customers.
✔ Recommend complementary products
✔ Check stock availability
✔ Process the order
Automatically handle routine enquiries efficiently. Provide quick, correct information at your customer’s convenience.
✔ Account management
✔ Identity verification
✔ Delivery status updates
✔ Automate product exchanges
Escalate enquiries effortlessly to humans when it counts. Ensure your customers feel they’re a priority with a seamless, instant experience where they can speak to a real person.
✔ Reduce service volumes
✔ Provide context for your agents
✔ Give specialist advice to customers
Let your customers organise their own product returns. Accommodate them with an easy, hassle-free return process.
✔ Warranty information
✔ Store credit
✔ Process refunds
✔ Item repair or replacement
Tell us about yourself and we’ll get back to you shortly.
Tell us about yourself and we’ll get back to you shortly.
