Drive online sales and enhance your digital customer experience by automating customer service at scale – all day, every day, even during seasonal peak periods.
“After having to hire and train 36 people in the space of just two months in 2021 to manage a surge in orders and support the business growth, our next hire was a digital employee to automate and never miss a customer interaction.” – Sarah Gunn, GM Customer Experience, TheMarket
Connect with your customers at each stage of their retail journey
Replicate the in-store consultative experience with your ecommerce store. Generate ROI, increase customer satisfaction and average basket size.
Browse
- Concierge services
- Return & refund policies
- Provide store info
- Promote special deals
- Recommend products
Escalate enquiries effortlessly to humans when it counts. Ensure your customers feel they’re a priority with a seamless, instant experience where they can speak to a real person.
✔ Reduce service volumes ✔ Provide context for your agents ✔ Give specialist advice to customers
Product Returns
Let your customers organise their own product returns. Accommodate them with an easy, hassle-free return process.
✔ Warranty information ✔ Store credit ✔ Process refunds ✔ Item repair or replacement
Start automating customer service today
Tell us about yourself and we’ll get back to you shortly.
Start automating customer service today
Tell us about yourself and we’ll get back to you shortly.