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The Ambit platform

A conversation platform, designed and built by us, to help you do business better

Connected conversations

Ambit is a cloud-based Platform as a Service (PaaS) that provides automated conversations for websites, social media, instant messaging and for any other platform where you converse with customers and staff.


Leveraging the constant improvements of a platform, you can rest assured your Digital Employee is underpinned by the latest technology available - without any additional cost.

 

Learn how on-boarding a Digital Employee from Ambit will help you

Improve customer service

Improve customer service

Eliminate repetitive tasks and free up your staff to add more value

Eliminate repetitive tasks and free up your staff to add more value

Reduce the cost of serving your customers

Reduce the cost of serving your customers

Improve business processes through actionable insights

Improve business processes through actionable insights

Gain a real time view of the conversations your customers want to have

Gain a real time view of the conversations your customers want to have

Boost sales and conversion rates

Boost sales and conversion rates

Reduce the cost of acquiring new customers

Reduce the cost of acquiring new customers

Gain access to new markets and new customers

Gain access to new markets and new customers

See an authentic view of how people perceive your product or service

See an authentic view of how people perceive your product or service

Maintain a consistent brand story

Maintain a consistent brand story

Simplify training and compliance to procedures

Simplify training and compliance to procedures

On-board staff faster

On-board staff faster

 

Automated conversation

Conversation design

Have the right conversation, with the right person, at the right time.

Critical to the success of your Digital Employee is great conversation design. Using Design Thinking techniques, we’ll guide you through a process that helps you form a business case for the project, build a character persona for your Digital Employee, map out the conversation experience you’ll deliver to your users, and test your hypotheses along the way.

NLP/NLU

Humanise your digital conversations.

Through the application of NLP (Natural Language Processing), and NLU (Natural Language Understanding) technology, the Ambit platform understands and processes human language, creating a realistic experience for the user. The Ambit platform has been designed for business users who care about the conversation experience that’s delivered.

Insights

Real-time insights to make important business decisions.

Ambit's powerful conversation engine provides the actionable insights you need to make rapid business decisions based on real-time customer enquiries. Get complete visibility into what your customers are chatting about - when and on what channels, monitor and measure the success of conversations, and easily identify areas for expansion or improvement - all intuitively presented and capable of integrating with your existing systems.

 

APIs & integrations

Easily connecting to your existing systems.

Built on an open architecture and using the latest technology and tools, Ambit’s plugin architecture makes it easy to integrate with existing HTTP APIs and services, like Watson, Microsoft Cognitive Services, and your other systems, with a minimal amount of code. Behind the scenes, the Ambit web chat client exposes an API that allows host web pages and apps to: – Proactively start a conversation – Send a message to the user – Subscribe to events from the user's conversation – Start or re-enter the conversation at a specified point.

 

Integrations

Conversations take place and form through a variety of channels - here are some the Ambit platform supports.

Integration with OneDrive gives your customers the ability to upload documents through the Ambit chatbot and then automatically store/send these documents to the desired location

Integration with OneDrive gives your customers the ability to upload documents through the Ambit chatbot and then automatically store/send these documents to the desired location

This integration provides the unique ability for live chat handover - from your chatbot to a real customer service rep in the same conversation thread, in real-time. The customer service rep can hand the conversation back to the chatbot when they’ve satisfied the enquiry too

This integration provides the unique ability for live chat handover - from your chatbot to a real customer service rep in the same conversation thread, in real-time. The customer service rep can hand the conversation back to the chatbot when they’ve satisfied the enquiry too

Integration with Ambit's conversation platform enables your digital employees to offer the automated customer service you need to scale your business

Integration with Ambit's conversation platform enables your digital employees to offer the automated customer service you need to scale your business

Deliver more effective customer support on desktop, web, and mobile devices through the Ambit Platform

Deliver more effective customer support on desktop, web, and mobile devices through the Ambit Platform

Access data from Facebook to enhance your customer conversations and provide superior customer service

Access data from Facebook to enhance your customer conversations and provide superior customer service

Integration with AWS means our clients gain access to intelligent chatbots (Digital Employees) that consistently perform and produce great ROI for their businesses

Integration with AWS means our clients gain access to intelligent chatbots (Digital Employees) that consistently perform and produce great ROI for their businesses

Integrating with the UneeQ platform grants the ability to create lifelike digital human avatars

Integrating with the UneeQ platform grants the ability to create lifelike digital human avatars

Gain the ability to centralise all of your notifications from the Ambit Platform into Slack where your team can discuss and take action

Gain the ability to centralise all of your notifications from the Ambit Platform into Slack where your team can discuss and take action

Easy automation for busy people

Easy automation for busy people

Design, secure, and scale application programming interfaces (APIs)

Design, secure, and scale application programming interfaces (APIs)

Utilising Twilio's APIs, Ambit Digital Employees are able to interact with users in any of Twilio's channels. Like SMS, WhatsApp, phone calls, etc.

Utilising Twilio's APIs, Ambit Digital Employees are able to interact with users in any of Twilio's channels. Like SMS, WhatsApp, phone calls, etc.

Gain the ability to take web-based card and Online EFTPOS payments within any conversation with your digital employee

Gain the ability to take web-based card and Online EFTPOS payments within any conversation with your digital employee

Ambit's extensible Analytics feature allows clients to plug into their Analytics service, we have plugins for both Mixpanel and Google Analytics, but any analytics service with an API can be integrated to track conversations

Ambit's extensible Analytics feature allows clients to plug into their Analytics service, we have plugins for both Mixpanel and Google Analytics, but any analytics service with an API can be integrated to track conversations

Ambit's extensible Analytics feature allows clients to plug into their Analytics service, we have plugins for both Mixpanel and Google Analytics, but any analytics service with an API can be integrated to track conversations

Ambit's extensible Analytics feature allows clients to plug into their Analytics service, we have plugins for both Mixpanel and Google Analytics, but any analytics service with an API can be integrated to track conversations

Ambit is able to integrate with many different channels, including voice assistants and digital avatars

Ambit is able to integrate with many different channels, including voice assistants and digital avatars

Integration with the Ambit platform allows you to send data from conversations with your customers straight into spreadsheets

Integration with the Ambit platform allows you to send data from conversations with your customers straight into spreadsheets

Automate the process of uploading data from your Digital Employee conversations straight to your CRM

Automate the process of uploading data from your Digital Employee conversations straight to your CRM

Create, link and comment on Jira issues without leaving Ambit

Create, link and comment on Jira issues without leaving Ambit

Open source automation server which enables developers around the world to reliably build, test, and deploy their software

Open source automation server which enables developers around the world to reliably build, test, and deploy their software

Utilise data from LinkedIn to understand contact information and enhance your customer conversations

Utilise data from LinkedIn to understand contact information and enhance your customer conversations

Integration with Microsoft Azure creates a single sign-on feature for your chatbot. If you’re a business which uses Azure, this means the staff of your company can log in to the Ambit platform with their Azure details as a single sign-on - making security much tighter

Integration with Microsoft Azure creates a single sign-on feature for your chatbot. If you’re a business which uses Azure, this means the staff of your company can log in to the Ambit platform with their Azure details as a single sign-on - making security much tighter

Gain data for the weather and instantly relay the information to your customers within any conversation

Gain data for the weather and instantly relay the information to your customers within any conversation