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The Ambit platform

A conversation platform, designed and built by us, to help you do business better

Connected conversations

Ambit is a cloud-based Platform as a Service (PaaS) that provides automated conversations for websites, social media, instant messaging and for any other platform where you converse with customers and staff.


Leveraging the constant improvements of a platform, you can rest assured your Digital Employee is underpinned by the latest technology available - without any additional cost.

 

Learn how on-boarding a Digital Employee from Ambit will help you

Improve customer service

Improve customer service

Eliminate repetitive tasks and free up your staff to add more value

Eliminate repetitive tasks and free up your staff to add more value

Reduce the cost of serving your customers

Reduce the cost of serving your customers

Improve business processes through actionable insights

Improve business processes through actionable insights

Gain a real time view of the conversations your customers want to have

Gain a real time view of the conversations your customers want to have

Boost sales and conversion rates

Boost sales and conversion rates

Reduce the cost of acquiring new customers

Reduce the cost of acquiring new customers

Gain access to new markets and new customers

Gain access to new markets and new customers

See an authentic view of how people perceive your product or service

See an authentic view of how people perceive your product or service

Maintain a consistent brand story

Maintain a consistent brand story

Simplify training and compliance to procedures

Simplify training and compliance to procedures

On-board staff faster

On-board staff faster

 

Automated conversation

Conversation design

Have the right conversation, with the right person, at the right time.

Critical to the success of your Digital Employee is great conversation design. Using Design Thinking techniques, we’ll guide you through a process that helps you form a business case for the project, build a character persona for your Digital Employee, map out the conversation experience you’ll deliver to your users, and test your hypotheses along the way.

NLP/NLU

Humanise your digital conversations.

Through the application of NLP (Natural Language Processing), and NLU (Natural Language Understanding) technology, the Ambit platform understands and processes human language, creating a realistic experience for the user. The Ambit platform has been designed for business users who care about the conversation experience that’s delivered.

Multi-lingual

Communicate with your users - in whatever language they speak.

The Ambit platform allows you to provide automated conversations in multiple languages. With the flexibility to switch between languages during the conversation, your user will be provided with a seamless experience - every time.

Insights

Real-time insights to make important business decisions.

Ambit's powerful conversation engine provides the actionable insights you need to make rapid business decisions based on real-time customer enquiries. Get complete visibility into what your customers are chatting about - when and on what channels, monitor and measure the success of conversations, and easily identify areas for expansion or improvement - all intuitively presented and capable of integrating with your existing systems.

 

APIs & integrations

Easily connecting to your existing systems.

Built on an open architecture and using the latest technology and tools, Ambit’s plugin architecture makes it easy to integrate with existing HTTP APIs and services, like Watson, Microsoft Cognitive Services, and your other systems, with a minimal amount of code. Behind the scenes, the Ambit web chat client exposes an API that allows host web pages and apps to: – Proactively start a conversation – Send a message to the user – Subscribe to events from the user's conversation – Start or re-enter the conversation at a specified point.

 

Integrations

Conversations take place and form through a variety of channels - here are some the Ambit platform supports.

Zendesk

Zendesk

ServiceNow

ServiceNow

LivePerson

LivePerson

Facebook

Facebook

AWS

AWS

UneeqAvatar

UneeQ

Slack

Slack

Zapier

Zapier

Apigee

Apigee

Twilio

Twilio

Paymark

Paymark

Mixpanel

Mixpanel

Google-analytics

Google Analytics

Google Home

Google Home

Google-sheets

Google Sheets

Copper

Copper

Jira

Jira

Jenkins

Jenkins

Spotify

Spotify

Linkedin

LinkedIn

Open-weather-app

Open Weather App