Ambit Launches New Zealand’s First Digital Employee for Veterinary Market
Auckland, New Zealand – 12 MAY, 2020 – New Zealand veterinary clinics coping with Covid-19 conditions now have access to a Digital Employee – one that’s willing to work 24/7 without a break. Virtual Vet Nurse is a conversational chatbot (or Digital Employee), developed with Kiwi-grown technology, that’s being launched this week. New Zealand has a […]
Ambit introduces digital employee Koa to NZ Post
NZ Post has deployed its first digital employee, a smart chatbot named Koa, using Ambit’s conversational AI platform. The chatbot allows small or home-based business customers in the My NZ Post Business portal to receive an immediate response, at any time of day, to commonly asked questions, freeing up the Customer Care team to solve more complex […]
5 Genius Ways eCommerce Retailers Are Using Chatbots
As more and more consumers shop online, businesses must find new and innovative ways to improve the buying experience for end customers. One way to do this is with AI chatbots. There is an overwhelming need in the eCommerce world today to automate and streamline tasks wherever and whenever possible. As customer demand increases, you want to […]
Why Digital Employees Need to Be on Your To Do List
In an interview with Tim Warren, CEO and Co-Founder of Ambit, we explore the reasons integrating digital employees into your workforce will help you reduce costs, accelerate your teams’ productivity, and deliver unrivaled customer experience. What is a Digital Employee and why do they matter? Think of a Digital Employee as a computerised manifestation of […]
Top 5 Tips For a Human-Centred Chatbot Design
After helping over 100 NZ organisations design chatbots – we’ve learnt a thing or two! Here are my top tips for creating a great human-centred chatbot. Top tip #1: Create a T-Shaped Chatbot Just as we try to hire “T-shaped” employees – we’ve found it’s best to create T-shaped chatbots. The T-shaped metaphor is used […]
5 Omni-Channel Strategies That Boost Your Holiday Sales
The holiday season is here and as a retailer, you need to have the right tactics in place to boost your sales. In this blog, we reveal 5 omni-channel strategies that do exactly that and make it easy for your team to manage the busy season. If you want to learn how a digital employee […]
Multilingual Intelligent Digital Agent Supports GoSee’s Pandemic Rebuild
GoSee, the global travel eCommerce business and a Webjet company, is relying more and more on their intelligent digital agent, powered by conversational AI from Ambit, to engage with international customers as it rebuilds from the pandemic. GoSee’s digital employee, Scout, enables customers to self-serve more of their booking journey for rental cars and motorhomes, allowing […]
The Evolution of Customer Service: Conversational Automation is Your Key to Success
The ways customers interact with businesses have drastically changed in previous years. From the early days of face-to-face interactions, phone calls and contact centres, the customer service experience has evolved exponentially. Shifts in consumer behaviour and advancements in technology are both catalysts for change. The traditional methods of customer service are expensive to maintain and […]
Ecommerce Personalisation Gaps: Chatbots vs Conversational Automation
Today, personalised automation and customised online shopping experiences are vital to the success of any business’ customer experience – and it’s a necessity in today’s increasingly competitive landscape. Take a look under the hood of most businesses that use chatbots and AI-driven interactions, and you’ll see that many of them are not utilising the full […]
Ambit Congratulates Finalists in NZ Compare’s Best Customer Support – Power
Tonight, at the NZ Compare Awards, New Zealand’s best products and services in power, broadband and mobile will be recognised. These Awards, now in their sixth year, are judged by industry professionals and consumers. They recognise both the individual performance of retailers but also the growing sophistication of customer service among essential services providers. Demonstrating […]
