The rise of chatbots: More people than ever are talking to robots instead of humans for basic services
When people think of Artificial Intelligence, the image most likely to come to mind might be computers playing chess, or a time-travelling robots. What they may not think of is a virtual assistant helping new parents get their babies to sleep. Little Ones is an app that allows new parents to talk to sleep consultants […]
AI in Financial Advice: Better Together
Artificial intelligence (AI) is revolutionising financial advice, yet the human touch remains indispensable. This article explores the impact of AI on financial advice while emphasising the enduring significance of human advisors. AI empowers human advisors by leveraging advanced algorithms and natural language processing. AI excels in data analysis and insights, and human advisors contribute unique […]
Unveiling the Power of Generative Pretrained Transformers (GPT): A New Era of Privacy and Security
For many organisations, the most important factor when using an LLM (such as ChatGPT) is privacy and security. More specifically, ensuring that confidential and personal information is not made publicly available and complies with an organisation’s privacy and security requirements. While the language model itself poses minimal risks, it is crucial to examine how data […]
Ambit harnesses GPT to revolutionise the customer experience
Recent publicity around GPT highlights the potential of the technology to help businesses revolutionise their customer experience according to Ambit. Ambit trains a variety of GPT models to enhance its conversational AI platform. Known for natural, human-like experience, Ambit’s AI chatbots support organisations with high volumes of customer service calls, in retail, utilities and financial […]
Ambit harnesses GPT to revolutionise the customer experience
Recent publicity around GPT highlights the potential of the technology to help businesses revolutionise their customer experience according to Ambit. Ambit trains a variety of GPT models to enhance its conversational AI platform. Known for natural, human-like experience, Ambit’s AI chatbots support organisations with high volumes of customer service calls, in retail, utilities and financial […]
Struggling to find CS talent? Lean on a chatbot. The ROI speaks for itself.
AI chatbots are working wonders for businesses, particularly for those that face surges in customer enquiries over peak periods. The latest research from Ambit suggests our customers are feeling the pinch from the talent shortage–over 81% of respondents said they were struggling to recruit experienced customer service staff. But the “show” must go on, and […]
You don’t know AI, or how to leverage artificial intelligence in your day-to-day marketing
“You don’t know AI.” That’s the provocative and fascinating statement Tim Warren, Ambit CEO, recently presented at the Research Association Conference and the iMedia Brand Summit. He goes on to discuss how artificial intelligence isn’t something that’s far away in the future, and how more and more marketing content is now being generated by AI with the oversight of […]
Ambit Joins AWS ‘Accelerate’ Programme For ISVs
Auckland, 13th April 2022 – Ambit, the conversational AI platform, has joined the Amazon Web Services independent software vendor (ISV) Accelerate Program, a move designed to further boost international sales. Launched in late 2020, Accelerate is a co-sell programme to drive new business for partners who provide software that runs on or works with AWS. Through […]
AI Allows Retail Conversations to Happen Online at Increasing Scale
As consumers seek out more personalised experiences online, retailers must find strategies for technology to take the volume while people take care of the value. Forrester predicts more than 25% of all US retail sales to occur online by 2024, a figure which poses a real challenge to retailers to change their business model to […]
How AI Chatbots Deliver Insights That Improve Customer Service
Chatbots, or Digital Employee’s as they’re also called, is capable of having thousands of simultaneous conversations with a variety of different users. That’s a lot of information gathered about your customers’ needs and wants. In a world that’s ruled by data, that information is a golden opportunity to improve the way you interact and engage […]
