Ambit Blog » Mark Norman

Mark Norman

More from Mark Norman

By Mark Norman
on April 13, 2021

Chatbots are the talk of the town. They’re one of the hottest topics in the technology world today.

Like any new technology, much of the fact and fiction gets jumbled up. This leads to a number of myths and misconceptions that sway popular opinion, particularly among decision makers.

By Mark Norman
on March 10, 2021

Businesses are now expected to respond to and solve customer queries instantly to ensure customer satisfaction and loyalty.

Customers no longer wait for businesses to respond. They need their answers, and they need them now.

Businesses need to evolve to meet changing customer demands. They also need to scale their operations to cope with the increasing volume of customer engagement through digital channels.

By Mark Norman
on February 23, 2021

The ways customers interact with businesses have drastically changed in previous years.

From the early days of face-to-face interactions, phone calls and contact centres, the customer service experience has evolved exponentially.

Shifts in consumer behaviour and advancements in technology are both catalysts for change.

By Mark Norman
on January 26, 2021

Chatbots, or Digital Employee's as they’re also called, is capable of having thousands of simultaneous conversations with a variety of different users.

That’s a lot of information gathered about your customers’ needs and wants.

In a world that’s ruled by data, that information is a golden opportunity to improve the way you interact and engage with both potential and existing customers.

By Mark Norman
on July 20, 2020

As consumer behaviours change and become more digitally orientated, retailers must evolve the way they interact with and support their customers, or risk being left behind.

Leading retailers are turning to artificial intelligence and automation to streamline customer service processes amidst a growing increase in digital-based customer enquiries.