5 Genius Ways eCommerce Retailers Are Using Chatbots
As more and more consumers shop online, businesses must find new and innovative ways to improve the buying experience for end customers. One way to do this is with AI chatbots. There is an overwhelming need in the eCommerce world today to automate and streamline tasks wherever and whenever possible. As customer demand increases, you want to […]
Why Digital Employees Need to Be on Your To Do List
In an interview with Tim Warren, CEO and Co-Founder of Ambit, we explore the reasons integrating digital employees into your workforce will help you reduce costs, accelerate your teams’ productivity, and deliver unrivaled customer experience. What is a Digital Employee and why do they matter? Think of a Digital Employee as a computerised manifestation of […]
Top 5 Tips For a Human-Centred Chatbot Design
After helping over 100 NZ organisations design chatbots – we’ve learnt a thing or two! Here are my top tips for creating a great human-centred chatbot. Top tip #1: Create a T-Shaped Chatbot Just as we try to hire “T-shaped” employees – we’ve found it’s best to create T-shaped chatbots. The T-shaped metaphor is used […]
Ecommerce Personalisation Gaps: Chatbots vs Conversational Automation
Today, personalised automation and customised online shopping experiences are vital to the success of any business’ customer experience – and it’s a necessity in today’s increasingly competitive landscape. Take a look under the hood of most businesses that use chatbots and AI-driven interactions, and you’ll see that many of them are not utilising the full […]
The Battle of the Chatbots: East vs West
Chatbots in the West are a relatively new phenomenon. Facebook launched their chatbot platform for Messenger in April 2016, shortly after Microsoft announced support for chatbots in Skype. Apple was even later to the party, announcing their Business Chat platform a few months ago. However, as is more often becoming the norm, the West was soundly beaten by the East in […]
The rise of chatbots: More people than ever are talking to robots instead of humans for basic services
When people think of Artificial Intelligence, the image most likely to come to mind might be computers playing chess, or a time-travelling robots. What they may not think of is a virtual assistant helping new parents get their babies to sleep. Little Ones is an app that allows new parents to talk to sleep consultants […]
The Future of AI in Retail: A Paradigm Shift with Profound Implications
AI has arrived! It’s all around us. You can’t open a news site or publication without hearing about how it’s doing amazing things. Let’s delve into its transformative potential in shaping the retail landscape. We will unravel the profound implications of artificial intelligence (AI) while emphasising the crucial considerations surrounding privacy, security and more. Augmenting […]
5 Reasons Why You Need a Chatbot in 2021
Experts predict that 85% of customer interactions will be handled without human agents in 2021, the vast majority of those handled by chatbots and virtual assistants. Why? The traditional means of servicing customers struggle to provide the type of experience that modern consumers demand. Customers now expect a faster, more engaging, and personalised level of service […]
How AI Chatbots Deliver Insights That Improve Customer Service
Chatbots, or Digital Employee’s as they’re also called, is capable of having thousands of simultaneous conversations with a variety of different users. That’s a lot of information gathered about your customers’ needs and wants. In a world that’s ruled by data, that information is a golden opportunity to improve the way you interact and engage […]
Ambit COVID-19 Chatbot
Ambit has made available a COVID-19 advice chatbot at cost. This will be centrally maintained and updated as required. Various options are available. Please contact us if you would like to know more. Below are the questions currently supported by the Ambit COVID-19 chatbot. These will grow over time as required.
