Context Is King – Creating Intelligent Conversations for Chatbots
Chatbots provide a new kind of user interface to computer software. Rather than navigating with menus and buttons on a mobile or desktop device, a user has a conversation with a bot. Conversational user experience (UX) is the science and craft of designing experiences that are engaging and satisfying for users, and ultimately help them […]
How to Design Chatbot Conversations That Influence People
Conversational user experiences (UX) take a lot of work. There’s a reason many state “I’m like a child and just learning”, whilst endeavouring to deliver adult grade conversation within months or even weeks of birth. Even for a basic chat to work well requires balancing NLP with scripting, simplifying steps to complete tasks, capturing data […]
Warning: Bad Conversation Design is a Crime
Context is everything. You don’t just walk up to someone and just start telling them about your new mobile phone deal or that Gartner predicts people will talk to bots more than their spouse by 2020. That’s what billboards and digital marketing advertisements are for. Conversations are an art and take tact enough as it […]
Context Is King – Creating Intelligent Conversations for Chatbots
Chatbots provide a new kind of user interface to computer software. Rather than navigating with menus and buttons on a mobile or desktop device, a user has a conversation with a bot. Conversational user experience (UX) is the science and craft of designing experiences that are engaging and satisfying for users, and ultimately help them […]
