The Evolution of Customer Service: Conversational Automation is Your Key to Success
The ways customers interact with businesses have drastically changed in previous years. From the early days of face-to-face interactions, phone calls and contact centres, the customer service experience has evolved exponentially. Shifts in consumer behaviour and advancements in technology are both catalysts for change. The traditional methods of customer service are expensive to maintain and […]
Ecommerce Personalisation Gaps: Chatbots vs Conversational Automation
Today, personalised automation and customised online shopping experiences are vital to the success of any business’ customer experience – and it’s a necessity in today’s increasingly competitive landscape. Take a look under the hood of most businesses that use chatbots and AI-driven interactions, and you’ll see that many of them are not utilising the full […]
