5 Omni-Channel Strategies That Boost Your Holiday Sales
The holiday season is here and as a retailer, you need to have the right tactics in place to boost your sales. In this blog, we reveal 5 omni-channel strategies that do exactly that and make it easy for your team to manage the busy season. If you want to learn how a digital employee […]
Multilingual Intelligent Digital Agent Supports GoSee’s Pandemic Rebuild
GoSee, the global travel eCommerce business and a Webjet company, is relying more and more on their intelligent digital agent, powered by conversational AI from Ambit, to engage with international customers as it rebuilds from the pandemic. GoSee’s digital employee, Scout, enables customers to self-serve more of their booking journey for rental cars and motorhomes, allowing […]
Ecommerce Personalisation Gaps: Chatbots vs Conversational Automation
Today, personalised automation and customised online shopping experiences are vital to the success of any business’ customer experience – and it’s a necessity in today’s increasingly competitive landscape. Take a look under the hood of most businesses that use chatbots and AI-driven interactions, and you’ll see that many of them are not utilising the full […]
Struggling to find CS talent? Lean on a chatbot. The ROI speaks for itself.
AI chatbots are working wonders for businesses, particularly for those that face surges in customer enquiries over peak periods. The latest research from Ambit suggests our customers are feeling the pinch from the talent shortage–over 81% of respondents said they were struggling to recruit experienced customer service staff. But the “show” must go on, and […]
The Promised Land of Digital Employees
And how virtual assistants set your business up for success Historically, companies have always asked customers to do business their way. Nowadays, the boot is on the other foot and customers are the ones demanding that businesses make their journey a more pleasant experience. We’ve seen the shift in recognition of the value of customer […]
Digital Employees Explained
Virtual agents, AI-powered virtual assistants, intelligent chatbots, digital sales and support bots… explained Intelligent virtual agents (or digital employees as we refer to them at Ambit,) are computer programs that leverage a mix of programmed rules and conversational artificial intelligence in order to offer a simple service or provide basic help. Here’s an […]
