The rise of chatbots: More people than ever are talking to robots instead of humans for basic services
When people think of Artificial Intelligence, the image most likely to come to mind might be computers playing chess, or a time-travelling robots. What they may not think of is a virtual assistant helping new parents get their babies to sleep. Little Ones is an app that allows new parents to talk to sleep consultants […]
Struggling to find CS talent? Lean on a chatbot. The ROI speaks for itself.
AI chatbots are working wonders for businesses, particularly for those that face surges in customer enquiries over peak periods. The latest research from Ambit suggests our customers are feeling the pinch from the talent shortage–over 81% of respondents said they were struggling to recruit experienced customer service staff. But the “show” must go on, and […]
