Ecommerce Personalisation Gaps: Chatbots vs Conversational Automation

Today, personalised automation and customised online shopping experiences are vital to the success of any business' customer experience – and it's a necessity in today's increasingly competitive landscape.

Take a look under the hood of most businesses that use chatbots and AI-driven interactions, and you'll see that many of them are not utilising the full capabilities of deep-level personalisation that most customers now expect.

In this blog, you'll learn why personalised automation is crucial in this highly competitive world, why you need to personalise and customise a digital employee for optimal customer experience, and learn what the difference between the two is.

If you want to cut to the chase and see what an Ambit Digital Employee can do for your business, have a chat to sales here.

The rise of chatbots: More people than ever are talking to robots instead of humans for basic services

When people think of Artificial Intelligence, the image most likely to come to mind might be computers playing chess, or a time-travelling robots.

Travel Insurer Launches AI Chatbot In Preparation Of Post-COVID-19 Travel Recovery

Southern Cross Travel Insurance (Southern Cross or SCTI) has launched a conversational AI chatbot in preparation for a post-COVID-19 rebound in tourism and subsequent increase in travel bookings.

5 Genius Ways eCommerce Retailers Are Using Chatbots

As more and more consumers shop online, businesses must find new and innovative ways to improve the buying experience for end customers. One way to do this is with AI chatbots.

Mythbusters: 5 Common Chatbot Myths Explained

Chatbots are the talk of the town. They’re one of the hottest topics in the technology world today.

Like any new technology, much of the fact and fiction gets jumbled up. This leads to a number of myths and misconceptions that sway popular opinion, particularly among decision makers.

Why Chatbots Are a Top Customer Service Priority

Businesses are now expected to respond to and solve customer queries instantly to ensure customer satisfaction and loyalty.

Customers no longer wait for businesses to respond. They need their answers, and they need them now.

Businesses need to evolve to meet changing customer demands. They also need to scale their operations to cope with the increasing volume of customer engagement through digital channels.

5 Reasons Why You Need a Chatbot in 2021

Experts predict that 85% of customer interactions will be handled without human agents in 2021, the vast majority of those handled by chatbots and virtual assistants.

Why? The traditional means of servicing customers struggle to provide the type of experience that modern consumers demand. Customers now expect a faster, more engaging, and personalised level of service than ever before.

How AI Chatbots Deliver Insights That Improve Customer Service

Chatbots, or Digital Employee's as they’re also called, is capable of having thousands of simultaneous conversations with a variety of different users.

That’s a lot of information gathered about your customers’ needs and wants.

In a world that’s ruled by data, that information is a golden opportunity to improve the way you interact and engage with both potential and existing customers.

3 Ways AI Chatbots Are Transforming Retail Customer Experience

Chatbots to Rule Financial Advice

The Financial Markets Authority (FMA) has made a change that fundamentally shifts the offering of financial advice in New Zealand enabling personalised robo-advice. This move allows for comprehensive disruption of the sector via new and innovative means of delivering advice.