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Ambit Blog » Conversational-automation
By Ambit
on December 14, 2021

 

Today, personalised automation and customised online shopping experiences are vital to the success of any business' customer experience – and it's a necessity in today's increasingly competitive landscape.

Take a look under the hood of most businesses that use chatbots and AI-driven interactions, and you'll see that many of them are not utilising the full capabilities of deep-level personalisation that most customers now expect.

In this blog, you'll learn why personalised automation is crucial in this highly competitive world, why you need to personalise and customise a digital employee for optimal customer experience, and learn what the difference between the two is.

If you want to cut to the chase and see what an Ambit Digital Employee can do for your business, have a chat to sales here.

 

 

By Ambit
on February 23, 2021

The ways customers interact with businesses have drastically changed in previous years.

From the early days of face-to-face interactions, phone calls and contact centres, the customer service experience has evolved exponentially.

Shifts in consumer behaviour and advancements in technology are both catalysts for change.

By Ambit
on July 22, 2019

The future is bright for Conversational AI, despite its tentative progress: people overhype innovation when it first arrives but underestimate it once progressed over a few years.