The Changing Face of Retail and Customer Experience

When you invite 110+ retailers with host Juanita Neville Te-Rito, CEO of the RX Group, it’s always going to be a super-charged experience.  We met to explore the changing face of retail and CX - the headline considerations, the sector decelerators and other reflections on the industry.  From the keynotes, it is clear that the world's current climate particularly the Covid pandemic, geo-economic political factors and growing environmental concerns are having a big impact on the way people live and shop.

Zapier and Make integrations take your digital employee to the next level

By integrating Zapier and Make with your Digital Employee, you'll be able to automate and customise manual business tasks, lead generation workflows, notifications, and more.

Excellence is the New Normal in Retail

"How can we do business if our stores are closed?" This was a question Dylan Weymouth, GM of Group Business Operations at The Warehouse Group asked Ambit CEO Tim Warren back in early March 2020, days before the COVID-19 pandemic hit.

Little did we know how true Dylan's words would be when COVID-19 arrived in New Zealand and stores nationwide were forced to shut down. With customer service centres fast being inundated with thousands of enquiries, businesses had to figure out a solution fast.

Tech Secrets of Best-in-Class NZ's Customer Experience Leaders

Bright and early on May 17, we decked the halls of the Grid Auckland in orange and had our first in-person event of 2022 as part of Techweek NZ: a panel discussion with customer experience leaders Sarah Gunn from TheMarket, Mandy Tomlinson (formerly of Laybuy,) and Richard Fuli from GoSee, facilitated by Ambit’s CEO, Tim Warren.

Each of them shared their thoughts and experiences on digital employees and how they contribute and make a difference to their customer experience and their overall business.

Here are a few key takeaways from the event.

3 Ways Conversational AI improves customer service during the holidays

Digital Employees make the customer support experience seamless

With the holidays just around the corner, retail businesses are bracing themselves for a surge in online orders. With this surge in sales, companies expect a flood of unmanageable customer support enquiries.

There are three major reasons why AI-powered agents (or digital employees as we like to call them at Ambit) are crucial to customer support over the Christmas season. Let's dive into that now.

The AI Debate: Does AI Deliver Better Customer Experience Than Humans?

Incorporating AI-powered chatbots into online experiences gives marketers a greater range of options for serving customers – from fast, accurate, and consistent, to more nuanced and empathetic, depending on their need.

Consumer Behaviour Post-COVID: Has Buying Behaviour Changed for Good?

With the complete absence of face-to-face customer interaction that has occurred as a result of COVID-19, many companies have been forced to rethink their strategy and many are making a complete shift to servicing customers digitally.

AI Is Powering a Shift in Digital Customer Engagement

Customer Engagement: Why Millennials Know Best

Millennials — yeah, those young, entitled and easily offended people you see on their phones 24/7 who use different acronyms every quarter (I think this one is GOAT; “Greatest Of All Time”) and still live with their parents.