"How can we do business if our stores are closed?" This was a question Dylan Weymouth, GM of Group Business Operations at The Warehouse Group asked Ambit CEO Tim Warren back in early March 2020, days before the COVID-19 pandemic hit.
Little did we know how true Dylan's words would be when COVID-19 arrived in New Zealand and stores nationwide were forced to shut down. With customer service centres fast being inundated with thousands of enquiries, businesses had to figure out a solution fast.
As businesses shift their products and services online, your company needs to meet the demands of your customers and provide excellent customer service to them at any time of day.
In this blog, you'll learn how powerful digital employees (or virtual assistants) serve and manage customers with ease, maintain positive relationships with your current existing customers and foster strong bonds with new ones.
If you want to learn more about digital employees and what they can do for your business, have a chat to sales here!
With the holidays just around the corner, retail businesses are bracing themselves for a surge in online orders. With this surge in sales, companies expect a flood of unmanageable customer support enquiries.
There are three major reasons why AI-powered agents (or digital employees as we like to call them at Ambit) are crucial to customer support over the Christmas season. Let's dive into that now.
Businesses are now expected to respond to and solve customer queries instantly to ensure customer satisfaction and loyalty.
Customers no longer wait for businesses to respond. They need their answers, and they need them now.
Businesses need to evolve to meet changing customer demands. They also need to scale their operations to cope with the increasing volume of customer engagement through digital channels.
The ways customers interact with businesses have drastically changed in previous years.
From the early days of face-to-face interactions, phone calls and contact centres, the customer service experience has evolved exponentially.
Shifts in consumer behaviour and advancements in technology are both catalysts for change.
Chatbots, or Digital Employee's as they’re also called, is capable of having thousands of simultaneous conversations with a variety of different users.
That’s a lot of information gathered about your customers’ needs and wants.
In a world that’s ruled by data, that information is a golden opportunity to improve the way you interact and engage with both potential and existing customers.