We’ve all heard the age-old saying, ‘it’s cheaper to retain a customer than it is to acquire a new one.’
This has never been truer than today where it’s easier than ever for customers to switch KiwiSaver providers. With so many providers available - once a customer is gone, they’re almost impossible to claw back.
The Financial Markets Authority (FMA) has made a change that fundamentally shifts the offering of financial advice in New Zealand enabling personalised robo-advice. This move allows for comprehensive disruption of the sector via new and innovative means of delivering advice.
Chatbots, AI, and finance. There is something exciting about being at the very beginning of a new era in technology. I’ve been here before. I was one of the first staff members of an Internet company, Qbik, in 1996.