The Changing Face of Retail and Customer Experience

When you invite 110+ retailers with host Juanita Neville Te-Rito, CEO of the RX Group, it’s always going to be a super-charged experience.  We met to explore the changing face of retail and CX - the headline considerations, the sector decelerators and other reflections on the industry.  From the keynotes, it is clear that the world's current climate particularly the Covid pandemic, geo-economic political factors and growing environmental concerns are having a big impact on the way people live and shop.

Ambit introduces digital employee Koa to NZ Post

NZ Post has deployed its first digital employee, a smart chatbot named Koa, using Ambit’s conversational AI platform. The chatbot allows small or home-based business customers in the My NZ Post Business portal to receive an immediate response, at any time of day, to commonly asked questions, freeing up the Customer Care team to solve more complex queries.

Ambit Appoints Richard Pratley as General Manager of Sales

Richard Pratley has joined Ambit, the conversational artificial intelligence platform, as General Manager of Sales. Pratley is an experienced leader of high-tech software, product and services businesses across New Zealand and Europe.

Ambit Raises $1.5M to Accelerate Australian Growth

Originally published 30 August, Updated 6 December 2023.
Ambit, the conversational artificial intelligence platform, has raised NZ$1.5M to accelerate expansion into Australia where it targets new clients in the retail, utilities and financial services sectors. 

Multilingual Intelligent Digital Agent Supports GoSee’s Pandemic Rebuild

GoSee, the global travel eCommerce business and a Webjet company, is relying more and more on their intelligent digital agent, powered by conversational AI from Ambit, to engage with international customers as it rebuilds from the pandemic. GoSee’s digital employee, Scout, enables customers to self-serve more of their booking journey for rental cars and motorhomes, allowing contact centre agents to focus on more complex queries.

Ambit turns 5! Our CEO talks about the journey so far.

The beginning of April marks Ambit's 5th birthday! 

We sat down with CEO Tim Warren to talk about the company's journey over the years, what some of the key highlights have been, and what's in store for the future of Ambit and conversational AI.

New Zealand and Australian Vets First to Offer Pet Wellbeing Advice from a Digital Human

Virtual Vet Nurse, the New Zealand-based veterinary practice technology company, today launched ‘Sophie’, a digital human, allowing pet owners to access credible health and nutrition advice directly from clinics’ websites. Available from today, selected practises across New Zealand and Australia will be the first in the world to employ a digital human to efficiently meet the information needs of pet owners, including new pet-owning millennials. 

Dave Howden Appointed to Ambit Board

Senior cloud executive Dave Howden has been appointed an Independent Director of Ambit, the conversational AI platform.

Pulse Energy Adds AI Chatbot to Customer Service Team

Auckland, 12th November 2021 - Pulse Energy has added a conversational AI chatbot from Ambit to its customer service team, part of a strategy to provide exceptional customer service through innovation. 

Ambit Launches Conversational AI Platform in AWS Marketplace

Ambit Launches Conversational AI Platform in AWS Marketplace, Enabling More Businesses to Deploy an AI Chatbot.