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ACC's digital employee makes life
easier for their customers

ACC's chatbot, Jules, makes understanding
services and handling claims as easy as texting
friends or family for their customers.

Meet Jules, ACC's Digital Employee

Jules makes handling claims, understanding what ACC has to offer and how to work with ACC simple for customers.

She covers an array of educational and support related enquiries from general ACC enquiries such as closing accounts, querying invoice amounts to setting up payment plans.

With Jules in place on the ACC website, first contact resolution queries are handled efficiently, contact centre volumes are reduced and customer satisfaction during peak invoicing increases.

ACC Jules Conversations

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