The utilities sector is now an information sector amidst massive transformation.
Consumers demand personalisation based on consumption behaviour, and it’s companies delivering this through AI chatbots that will win.
When connected to deep data stores, AI chatbots provide a way for companies to put the power back in the hands of their customers.
A chatbot is available 24/7 to answer queries about outages, account details, better pricing plans, and more - when and where your customers demand.
Outages happen. An AI chatbot takes the load off your team in peak demand, instantly providing customers with access to information on when and where the utility will be restored.
automate up to 80%
reduction in customer
instant responses around