80%

automate customer
enquiries

30%

reduce customer
service costs

24/7

instantly respond
around the clock

 

Keep customers engaged and advocating for
your brand at each step of their journey

Ambit Energy & Utilities handles 70 of the top utilities-related customer queries out of the box.

Icons 150x150-46
Plans & Switching
  • Plan enquiries
  • Change suppliers
  • Up & cross-sell add-ons
Icons 150x150-39
Billing
  • Account balance enquiries
  • Bill payment assistance
  • Billing FAQs
Icons 150x150-18
Outages
  • Outage support enquiries
  • Troubleshooting
  • Address lookup
Icons 150x150-07
Moving House
  • Account relocation
  • Troubleshoot installments
  • Escalate to a live agent

Make your customer service an awesome experience

They’re already your customer, yet competition is high. It’s easier than ever to switch suppliers.

AI-powered chatbots build customer loyalty through instant, positive and frictionless service and support experiences. Escalate high-value requests to agents through live chats to continue the focused support.

​ ​
​ ​

Reduce cost to serve, and generate revenue

Digital Employees have proven to reduce customer care costs through automation and self service options.

Proactively engage customers with tailored offers and promotions to drive up-sells and add-ons.

Trusted by leading brands

Tuatahi-First-Fibre-logo
vectorlogo-grey
OneRoof-Grey
ACC logo90

Ready to build customer rapport?

See how Ambit automates customer service at scale
while reducing costs and generating revenue.

Learn More