80%

automate customer
enquiries

30%

reduce customer
service costs

24/7

instantly respond
around the clock

 

Keep customers engaged and advocating for
your brand at each step of their journey

Ambit Energy & Utilities handles 70 of the top utilities-related customer queries out of the box.

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Plans & Switching
  • Plan enquiries
  • Change suppliers
  • Up & cross-sell add-ons
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Billing
  • Account balance enquiries
  • Bill payment assistance
  • Billing FAQs
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Outages
  • Outage support enquiries
  • Troubleshooting
  • Address lookup
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Moving House
  • Account relocation
  • Troubleshoot installments
  • Escalate to a live agent

Make your customer service an awesome experience

They’re already your customer, yet competition is high. It’s easier than ever to switch suppliers.

AI-powered chatbots build customer loyalty through instant, positive and frictionless service and support experiences. Escalate high-value requests to agents through live chats to continue the focused support.

Trusted by leading brands

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Ready to build customer rapport?

See how Ambit automates customer service at scale
while reducing costs and generating revenue.