AI-powered chatbots not only streamline customer service processes, but also drive actionable insights used to improve customer service across the board.
The Insights feature on the Ambit platform is a powerful analytics engine that allows you to make rapid business decisions based on real-time engagement with your chatbot.
Ambit allows you to capture all of the genuine and honest interactions customers are having with your brand, in real-time, giving you an accurate picture of what’s most important to them and the challenges they’re facing.
Sentiment analysis provides visibility into which parts of a conversation flow trigger negative experiences so you can resolve them quickly. Identify areas that lead to success and replicate them in conversations that need improvement.Identify trending topics and act fast to serve new responses that provide immediate assistance.
Learn how Ambit's AI-powered chatbot platform can automate
customer service at scale to reduce costs and maximise revenue.