Leading chatbot
for Retail & eCommerce

Drive online sales and enhance your digital customer
experience by automating customer service at scale.


reduction in customer
service costs


call deflection rate


more sales than any other
digital channel

Connect with your customers at each stage of their retail journey

Replicate the in-store consultative experience with your ecommerce store. Maximise ROI, boost
customer satisfaction and increase average basket size.

Icons 150x150-11
  • Concierge services
  • Return & refund policies
  • Provide store info
  • Promote special deals
  • Recommend products
Icons 150x150-39
  • Assist placing orders
  • Up-sell & cross-sell
  • Add items to cart
  • Check product stock
  • Collect customer info
Icons 150x150-31
  • Track & Trace integration
  • Provide order tracking
  • Share delivery status
  • Real-time updates
  • Account management
Icons 150x150-13
  • Order changes & returns
  • Make product exchanges
  • Manage subscriptions
  • Help with warranties
  • Escalate to a live agent

Guided Selling

Deliver assisted buying experiences that increase conversions and delight customers.

✔  Recommend complementary products
✔  Check stock availability
✔  Process the order

Order Status

Automatically handle routine enquiries efficiently. Provide quick, correct information at your customer's convenience.

✔  Account management
✔  Identity verification
✔  Delivery status updates
✔  Automate product exchanges

Master the Art of Retail
Customer Service

Enrol in this free 6-part email series to learn how retailers are using automated conversations to:

  • Reduce customer enquiry volumes
  • Increase basket sizes
  • Boost online sales and conversions
  • Reduce their cost to serve
Content Thumbnail - Tablet (1)

Product Returns

Let your customers organise their own product returns. Accommodate them with an easy, hassle-free return process.

✔  Warranty information
✔  Store credit
✔  Process refunds
✔  Item repair or replacement

Live Handover

Esculate enquiries effortlessly to humans when it counts. Ensure your customers feel they’re a priority with a seamless, instant experience where they can speak to a real person.

✔  Reduce service volumes
✔  Provide context for your agents
✔  Give specialist advice to customers

Store Queries

Reduce service volume to your team with automated conversation flows around the most frequently asked questions.

✔  Store opening hours
✔  Store locations
✔  Company contact info

Hallensteins logo-grey
The Warehouse Group_logo_grey
glassons logo-grey

Ready to automate customer service at scale?

See how Ambit's conversation platform automates customer service at scale
to reduce costs and increase revenue.