Leading chatbot software
for Retail & eCommerce

Maximise online sales and enhance your digital customer
experience by automating customer service at scale.

30%

reduction in customer
service costs

80%

call deflection rate

3.5x

more sales than any other
digital channel

Connect with your customers at each stage of their retail journey

Replicate the in-store consultative experience with your ecommerce store. Maximise ROI, boost
customer satisfaction and increase average basket size.

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Browse
  • Concierge services
  • Return & refund policies
  • Provide store info
  • Promote special deals
  • Recommend products
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Transact
  • Assist placing orders
  • Up-sell & cross-sell
  • Add items to cart
  • Check product stock
  • Collect customer info
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Track
  • Track & Trace integration
  • Provide order tracking
  • Share delivery status
  • Real-time updates
  • Account management
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Support
  • Order changes & returns
  • Make product exchanges
  • Manage subscriptions
  • Help with warranties
  • Escalate to a live agent

Guided Selling

Deliver assisted buying experiences that increase conversions and delight customers.

✔  Recommend complementary products
✔  Check stock availability
✔  Process the order

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Order Status

Automatically handle routine enquiries efficiently. Provide quick, correct information at your customer's convenience.

✔  Account management
✔  Identity verification
✔  Delivery status updates
✔  Automate product exchanges

Master the Art of Retail
Customer Service

Enrol in this free 6-part email series to learn how retailers are using automated conversations to:

  • Reduce customer enquiry volumes
  • Increase basket sizes
  • Boost online sales and conversions
  • Reduce their cost to serve
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Product Returns

Let your customers organise their own product returns. Accommodate them with an easy, hassle-free return process.

✔  Warranty information
✔  Store credit
✔  Process refunds
✔  Item repair or replacement

Live Handover

Esculate enquiries effortlessly to humans when it counts. Ensure your customers feel they’re a priority with a seamless, instant experience where they can speak to a real person.

✔  Reduce service volumes
✔  Provide context for your agents
✔  Give specialist advice to customers

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Store Queries

Reduce service volume to your team with automated conversation flows around the most frequently asked questions.

✔  Store opening hours
✔  Store locations
✔  Company contact info

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Ready to automate customer service at scale?

See how Ambit's conversation platform automates customer service at scale
to reduce costs and increase revenue.