more upsells with Ambit
cost to serve per customer
reduction in customer
After having to hire and train 36 people in the space of just two months in 2021 to manage a surge in orders and support the business growth, our next hire was a digital employee to automate and never miss a customer interaction.
Replicate the in-store consultative experience with your ecommerce store.
Generate ROI, increase customer satisfaction and average basket size.
Deliver assisted buying experiences that increase conversions and delight customers.
✔ Recommend complementary products
✔ Check stock availability
✔ Process the order
Automatically handle routine enquiries efficiently. Provide quick, correct information at your customer's convenience.✔ Account management
Let your customers organise their own product returns. Accommodate them with an easy, hassle-free return process.✔ Warranty information
Escalate enquiries effortlessly to humans when it counts. Ensure your customers feel they’re a priority with a seamless, instant experience where they can speak to a real person.
✔ Reduce service volumes
✔ Provide context for your agents
✔ Give specialist advice to customers
Reduce service volume to your team with automated conversation flows around the most frequently asked questions.
✔ Store opening hours
✔ Store locations
✔ Company contact info
See how Ambit's conversation platform automates customer service at scale
to reduce costs and increase revenue.