Retail shopping is quickly becoming dominated by online alternatives. To survive, you need to provide customers with a way to transact with you, when and where they want.
64% of consumers agree that businesses should be available to transact and converse with them via instant messaging. Ambit chatbots provide a seamless integration with a host of messaging channels, digital avatars, and voice technology.
Most online shopping is done outside of working hours. This means traditional customer service is costly or impossible to provide - when it’s needed the most.
One-third of millennials are willing to wait only 1-to-3 minutes to get a response to their queries. An AI chatbot replies to enquiries in a matter of seconds, is available 24/7, and never misses a beat.
Just like a great instore retail assistant, an AI chatbot can determine what your customer might also like to add to their order, based on insights from other buyers like them.
Through an integrated ecommerce function, you can instantly up-sell other products and services, check stock availability, and process the order.
reduction in customer service costs
call deflection rate
more sales than any other
Create natural and realistic conversations that drives revenue.