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Leading chatbot
for Retail & eCommerce

Drive online sales and enhance your digital customer
experience by automating customer service at scale
- all day, every day, even during seasonal peak periods.


more upsells with Ambit


cost to serve per customer


reduction in customer
service costs

Ambit digital employees are trusted by leading brands

TheMarket logo
Hallensteins logo
The Warehouse Group logo
Glassons logo
Laybuy logo

After having to hire and train 36 people in the space of just two months in 2021 to manage a surge in orders and support the business growth, our next hire was a digital employee to automate and never miss a customer interaction.

The Market logo
Sarah Gunn, GM Customer Experience, TheMarket


Connect with your customers at each stage of their retail journey

Replicate the in-store consultative experience with your ecommerce store.
Generate ROI, increase customer satisfaction and average basket size.

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  • Concierge services
  • Return & refund policies
  • Provide store info
  • Promote special deals
  • Recommend products
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  • Assist placing orders
  • Up-sell & cross-sell
  • Add items to cart
  • Check product stock
  • Collect customer info
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  • Track & Trace integration
  • Provide order tracking
  • Share delivery status
  • Real-time updates
  • Account management
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  • Order changes & returns
  • Make product exchanges
  • Manage subscriptions
  • Help with warranties
  • Escalate to a live agent

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  • 24/7/365
  • Multiple brands
  • Omnichannel
  • Multilingual
  • Unlimited simultaneous queries
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  • Shopify
  • Magento
  • Zendesk
  • NZ Post
  • Australia Post
  • and many more

Guided Selling

Deliver assisted buying experiences that increase conversions and delight customers.

✔  Recommend complementary products
✔  Check stock availability
✔  Process the order

Order Status

Automatically handle routine enquiries efficiently. Provide quick, correct information at your customer's convenience.

✔  Account management
✔  Identity verification
✔  Delivery status updates
✔  Automate product exchanges

Product Returns

Let your customers organise their own product returns. Accommodate them with an easy, hassle-free return process.

✔  Warranty information
✔  Store credit
✔  Process refunds
✔  Item repair or replacement

Live Handover

Escalate enquiries effortlessly to humans when it counts. Ensure your customers feel they’re a priority with a seamless, instant experience where they can speak to a real person.

✔  Reduce service volumes
✔  Provide context for your agents
✔  Give specialist advice to customers

Store Queries

Reduce service volume to your team with automated conversation flows around the most frequently asked questions.

✔  Store opening hours
✔  Store locations
✔  Company contact info

Ready to automate customer service at scale?

See how Ambit's conversation platform automates customer service at scale
to reduce costs and increase revenue.