Connect with your customers at each stage of their retail journey
Replicate the in-store consultative experience with your ecommerce store. Maximise ROI, boost
customer satisfaction and increase average basket size.
Browse
- Concierge services
- Return & refund policies
- Provide store info
- Promote special deals
- Recommend products
Transact
- Assist placing orders
- Up-sell & cross-sell
- Add items to cart
- Check product stock
- Collect customer info
Track
- Track & Trace integration
- Provide order tracking
- Share delivery status
- Real-time updates
- Account management
Support
- Order changes & returns
- Make product exchanges
- Manage subscriptions
- Help with warranties
- Escalate to a live agent
Guided Selling
Deliver assisted buying experiences that increase conversions and delight customers.
✔ Recommend complementary products
✔ Check stock availability
✔ Process the order
Order Status
Automatically handle routine enquiries efficiently. Provide quick, correct information at your customer's convenience.
✔ Account management✔ Identity verification
✔ Delivery status updates
✔ Automate product exchanges
Master the Art of Retail
Customer Service
Enrol in this free 6-part email series to learn how retailers are using automated conversations to:
- Reduce customer enquiry volumes
- Increase basket sizes
- Boost online sales and conversions
- Reduce their cost to serve
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Product Returns
Let your customers organise their own product returns. Accommodate them with an easy, hassle-free return process.
✔ Warranty information✔ Store credit
✔ Process refunds
✔ Item repair or replacement
Live Handover
Esculate enquiries effortlessly to humans when it counts. Ensure your customers feel they’re a priority with a seamless, instant experience where they can speak to a real person.
✔ Reduce service volumes
✔ Provide context for your agents
✔ Give specialist advice to customers
Store Queries
Reduce service volume to your team with automated conversation flows around the most frequently asked questions.
✔ Store opening hours
✔ Store locations
✔ Company contact info
