AI chatbots are working wonders for businesses, particularly for those that face surges in customer enquiries over peak periods.
Tonight, at the NZ Compare Awards, New Zealand’s best products and services in power, broadband and mobile will be recognised. These Awards, now in their sixth year, are judged by industry professionals and consumers. They recognise both the individual performance of retailers but also the growing sophistication of customer service among essential services providers.
When you invite 110+ retailers with host Juanita Neville Te-Rito, CEO of the RX Group, it’s always going to be a super-charged experience. We met to explore the changing face of retail and CX - the headline considerations, the sector decelerators and other reflections on the industry. From the keynotes, it is clear that the world's current climate particularly the Covid pandemic, geo-economic political factors and growing environmental concerns are having a big impact on the way people live and shop.
By integrating Zapier and Make with your Digital Employee, you'll be able to automate and customise manual business tasks, lead generation workflows, notifications, and more.
NZ Post has deployed its first digital employee, a smart chatbot named Koa, using Ambit’s conversational AI platform. The chatbot allows small or home-based business customers in the My NZ Post Business portal to receive an immediate response, at any time of day, to commonly asked questions, freeing up the Customer Care team to solve more complex queries.
Ambit is very proud to be Gold Sponsor of the NZCompare Awards taking place on 1 December at Aotea Centre, Auckland.
The NZ Compare Awards provide an annual opportunity to recognise excellence and achievement across the broadband, energy and mobile sectors in New Zealand.
We've sponsored the Best Customer Support - Power award and look forward to finding out who the winner is.
"How can we do business if our stores are closed?" This was a question Dylan Weymouth, GM of Group Business Operations at The Warehouse Group asked Ambit CEO Tim Warren back in early March 2020, days before the COVID-19 pandemic hit.
Little did we know how true Dylan's words would be when COVID-19 arrived in New Zealand and stores nationwide were forced to shut down. With customer service centres fast being inundated with thousands of enquiries, businesses had to figure out a solution fast.
Originally published 30 August, Updated 6 December 2023.
Ambit, the conversational artificial intelligence platform, has raised NZ$1.5M to accelerate expansion into Australia where it targets new clients in the retail, utilities and financial services sectors.