Artificial intelligence (AI) has been growing rapidly in recent years, revolutionising various digital services. One area where AI has made a significant impact is in customer service. Conversational agents like chatbots and digital employees have allowed businesses to interact with customers in a more personalised and efficient way.
In today's digital age, the constant evolution of web content is an inherent aspect of maintaining an engaging online presence. For Ambit AI, staying up-to-date with the latest information is crucial to delivering accurate and relevant responses through your Conversational AI, acting as your Digital Employee. To achieve this, we are excited to enhance our existing web segments feature with Content Change Detection. This powerful enhancement equips your Digital Employee with the ability to detect content changes on web pages and automatically update the stored information. Let's delve into the benefits this brings to both your users and the capabilities of your Digital Employee.
Today, we delve into the world of Customisable Large Language Model (LLM) Prompts, a revolutionary feature that empowers users to tailor how questions are answered, making interactions with AI more meaningful and tailored to specific needs.
In today's globalised world, businesses are expanding their reach beyond borders, connecting with customers from diverse linguistic backgrounds. Providing seamless customer support across different languages has become crucial for companies aiming to drive engagement and foster loyalty. In response to this growing demand, Ambit introduces the updated Ambit AI platform, an AI-powered solution that facilitates multilingual interactions with customers through intelligent Digital Employees (DEs).
For many organisations, the most important factor when using an LLM (such as ChatGPT) is privacy and security. More specifically, ensuring that confidential and personal information is not made publicly available and complies with an organisation’s privacy and security requirements.
Customer service is critical for any business; especially so in the insurance industry. Policies often require a level of support to explain and clarify for customers. Customers rely on insurance providers to provide accurate and helpful information so that they are able to make an informed decision regarding their coverage. A positive customer service experience is essential for building trust and loyalty with a customer.
Ambit has designed the Ambit Generative AI functionality to extend the power of the existing Ambit Platform. We have architected the platform to ensure that customer conversations are ring-fenced to specific information (for example, information you supply from your website, PDF documents or other controlled content, etc).
There is often a lot of misunderstanding around ChatGPT, GPT and LLMs in general, and the differences between them - here we explain these differences and cover the core concepts.
In enterprise software deployment, the choice of architecture plays a crucial role in the success of a selection. Ambit works with a wide number of organisations, and we highlight two prominent approaches: composable stacks and monolithic tech. Another term for this is single vendor versus multi vendor.
Artificial intelligence (AI) is revolutionising financial advice, yet the human touch remains indispensable. This article explores the impact of AI on financial advice while emphasising the enduring significance of human advisors.