Customer expectations have risen. When it comes to customer service and support, it's no longer enough to simply satisfy customer needs - you need to exceed them.
Meeting this challenge requires businesses to embed customer-centric thinking and empathy across their conversational AI journey and it starts with understanding the voice of your customer.
Understanding your customers needs, expectations and their view of your business offering, places the customer at the heart of your business; Drives strategic decisions, creates key differentiators and new value streams. The best way to do this is through automated conversations at scale using direct communication and words of your customers.
Ready to take the first step?
No matter if you're a small, medium or enterprise company, creating and implementing a CX strategy through automated conversation can be overwhelming. Where do you start? How do you get your team and stakeholders on board? How do you prioritise initiatives? The answer is with a Voice of Customer Review.
Send us your customer data. We'll deliver insights into customer behaviour and voice, together with recommendations on how to improve your customer experience and showcase what can be converted into automated conversations.Then we'll add the Ambit Advantage of natural conversation, and make them feel as natural as talking to a friend.
Insights into customer behaviour
Structured data arranged into trends, topics, and sentiment
Clink the link to request a meeting
with our Sales team to get started.
Discuss detailed requirements, and if it’s something
that works for you we’ll kick off the review.