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Automate customer service
and engage 1:1 at scale

Improve your CSAT, drive revenue and streamline
business processes using automation.

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AI-powered CX

Delight your customers by answering their questions accurately and quickly with personalised care.

  • Let your customers proactively serve themselves by engaging with an Ambit chatbot.

  • Equip your support team with context, and seamlessly hand over from chat to live calls for the best customer service experiences.
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Streamlined Business Processes

Streamlined business processes

Improve the efficiency of your customer care team by automating internal workflows.

  • Route website visitors, collect information, qualify leads, speed up response times, and equip your team with context for handovers.

  • Let your chatbot learn with every interaction through machine learning technology.

Always-on revenue generation

Nurture your customers through the entire sales journey, from sales to customer support and boost your bottom line.

  • Track patterns of your customers purchases, and personalise promotions to increase your upselling ability.

  • Integrate with channels like WhatsApp, Facebook Messenger, Salesforce and more to serve your customers anytime, anywhere that suits them.
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Benefits of conversational automation

revenue generation

Revenue generation

Always on customer sales and support means more profitable interactions with customers.
efficient business processes

Efficient business processes

Automated processes means time saved, less margin for error, and opportunity for proactive business interactions.
increased csat

Increased CSAT

Personalised, timely and pleasing interactions makes for delighted, loyal customers which increases CSAT.

Product features

The Ambit platform allows companies to customise and align the customer experience with their brand and business objectives, empowering them to deliver the best customer experience on any conversational channel.

  • Build interactive virtual agents and chatbots for web, mobile, and social channels.
  • Design sophisticated , scalable conversations using the low-code, no-code Ambit platform.
  • Manage and deliver personalised content to customers.
  • Get insights into customer behavior not available with traditional analytics.
  • Answer client customers’ questions 24/7, and improve overall satisfaction.

Don't just take our word for it

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On the higher end of the spectrum, better bot experiences can result in 80-90% response rates.

Matthew Barby

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Companies will save 2.5 billion customer service hours using chatbots by the end of 2023.

Chatbots Life

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64% of customer support agents who utilise AI chatbots are able to spend most of their time solving difficult cases.

Salesforce

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Find out how you can automate customer service at scale to improve business processes, increase efficiency and reduce costs.