AI-first conversations
to improve customer
interactions for Logistics

Minimise costs and automate customer service
requests with ease with an Ambit Digital Employee.

Ambit customers typically experience

30%

reduction in customer
service costs

47c

cost to serve per customer

80%

automated customer enquiries

Automate conversations to drive first class customer satisfaction

Ambit handles your top customer queries out of the box
Generate ROI and increase customer satisfaction 

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Track
Track and Trace integration
Provide order tracking
Share delivery status
Real-time updates
Account management
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Satisfy

Delight customers with auditable, seamless experiences, transparency and flexibility

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Increase CSAT

Deliver onbrand, standardised customer engagement across all channels night and day

 

 

Delivery Status

Automatically handle routine enquiries efficiently. Provide quick, correct information at your customer's convenience.

✔  Account management
✔  Identity verification
✔  Delivery status updates
✔  Solve complex requests
Happy retail customer using a smartphone

Assist your customers...

Help your customers from pick-up to delivery

  • Book collections quickly and easily
  • Get real-time status updates
  • Track their parcels
  • Receive a personalised experience
  • Get real-time customer support

Live Handover

Escalate enquiries effortlessly to humans when it counts. Ensure your customers feel they’re a priority with a seamless, instant experience where they can speak to a real person.

✔  Reduce service volumes
✔  Provide context for your agents
✔  Give specialist advice to customers

Depot Queries

Reduce service volume to your team with automated conversation flows around the most frequently asked questions.

✔  Location opening hours
✔  Locations
✔  Company contact info

Make your customer service an awesome experience

They’re already your customer, yet competition is high. It’s easier than ever to switch suppliers.

AI-powered chatbots build customer loyalty through instant, positive and frictionless service and support experiences. Escalate high-value requests to agents through live chats to continue the focused support.

Trusted by leading brands

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The Warehouse Group_logo_grey
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Our Digital Employee is seen as a great lead-gen tool. If we have four consultants on calls, and four consultants working just with the digital employee – the digital employee consultants outsell the other
consultants every day.

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The Warehouse Group

Ready to automate customer service at scale?

See how Ambit's conversation platform automates customer service at scale
to reduce costs and increase revenue.