Our execs saw the opportunity to take some of the routine and mundane work off our service desk representatives, helping the team. Now Giggsy is part of the service desk team, fielding calls and emails like he’s been here for ages.
Ambit were responsive and helped us operate within our constraints to maintain momentum on the project. They turned work around so fast that often they were waiting for us!
Investing in conversational AI is another way that we’re digitising our business to offer more ways for customers to access timely information.