Tuatahi First Fibre's digital employee
supports ISP's & customers

Download the full customer story to see the use case, strategy and results

Introducing Giggsy

Giggy is Tuatahi First Fibre's (formerly known as Ultrafast Fibre) around the clock support team.

Equipped to handle simple jobs like finding out whether a street has fibre, to account-based registration and login services, Giggy assists Internet Service Providers (ISP's) to get their work done – even if it's after hours.

Giggsy is equipped with a vast amount of IP on topics right across Tuatahi First Fibres services, including business and residential to builders & developers.

• How Giggsy seamlessly fitted in with the rebrand from Ultrafast Fibre to Tuatahi First Fibre
• What Giggsy's full range of use cases and role is within the service desk team
• The true feelings of the service desk representatives about their digital agent team member
• The return on revenue (ROI) Giggsy brings in
• How a digital employee assisted with the website optimisation
• How Giggsy adds value, even without a CRM

 

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