Historically, companies have always asked customers to do business their way. Nowadays, the boot is on the other foot and customers are the ones demanding that businesses make their journey a more pleasant experience.
We've seen the shift in recognition of the value of customer experience and the return on investment that it's brought to companies who've taken notice.
Intelligent virtual agents (or digital employees as we refer to them at Ambit,) are computer programs that leverage a mix of programmed rules and conversational artificial intelligence in order to offer a simple service or provide basic help.
With the holidays just around the corner, retail businesses are bracing themselves for a surge in online orders. With this surge in sales, companies expect a flood of unmanageable customer support enquiries.
There are three major reasons why AI-powered agents (or digital employees as we like to call them at Ambit) are crucial to customer support over the Christmas season. Let's dive into that now.
During this event our Sales Lead, Melisa Shore, and Business Development Manager, Dion Edmonds, answered your burning questions that you wanted to know about digital employees. Here is a complete guide to all the questions and answers from the day.
Southern Cross Travel Insurance (Southern Cross or SCTI) has launched a conversational AI chatbot in preparation for a post-COVID-19 rebound in tourism and subsequent increase in travel bookings.
In this blog we will unpack what conversational artificial intelligence (AI) is, how it works, and how your business can implement it.
If your business is ready to take conversational AI to the next level or you want to learn more about what it can bring to your company, this blog will guide you through everything from the basics of what an ai-powered chatbot is, drill down to benefits that both you and your customers can enjoy, and where this technology can deliver the most value to your business.
Some of the common questions we'll address are:
We’ve all heard the age-old saying, ‘it’s cheaper to retain a customer than it is to acquire a new one.’
This has never been truer than today where it’s easier than ever for customers to switch KiwiSaver providers. With so many providers available - once a customer is gone, they’re almost impossible to claw back.
Ambit Launches Conversational AI Platform in AWS Marketplace, Enabling More Businesses to Deploy an AI Chatbot.
Conversational AI platform Ambit is preparing a Series A raise to support international market validation, expansion, and hiring new team members.
Auckland, New Zealand - 30 June, 2020 - Vodafone New Zealand today announced an exclusive partnership with Ambit to bring their enterprise grade chatbot platform underpinned by AI and natural language processing, designed to deliver 24/7 personalised customer service, to its contact centre customers across Aotearoa.