Today, personalised automation and customised online shopping experiences are vital to the success of any business' customer experience – and it's a necessity in today's increasingly competitive landscape.
Take a look under the hood of most businesses that use chatbots and AI-driven interactions, and you'll see that many of them are not utilising the full capabilities of deep-level personalisation that most customers now expect.
In this blog, you'll learn why personalised automation is crucial in this highly competitive world, why you need to personalise and customise a digital employee for optimal customer experience, and learn what the difference between the two is.
If you want to cut to the chase and see what an Ambit Digital Employee can do for your business, have a chat to sales here.
As businesses shift their products and services online, your company needs to meet the demands of your customers and provide excellent customer service to them at any time of day.
In this blog, you'll learn how powerful digital employees (or virtual assistants) serve and manage customers with ease, maintain positive relationships with your current existing customers and foster strong bonds with new ones.
If you want to learn more about digital employees and what they can do for your business, have a chat to sales here!
The holiday season is here and as a retailer, you need to have the right tactics in place to boost your sales.
In this blog, we reveal 5 omni-channel strategies that do exactly that and make it easy for your team to manage the busy season. If you want to learn how a digital employee can make this even easier, have a chat to sales here!
When people think of Artificial Intelligence, the image most likely to come to mind might be computers playing chess, or a time-travelling robots.
Auckland, 12th November 2021 - Pulse Energy has added a conversational AI chatbot from Ambit to its customer service team, part of a strategy to provide exceptional customer service through innovation.
Historically, companies have always asked customers to do business their way. Nowadays, the boot is on the other foot and customers are the ones demanding that businesses make their journey a more pleasant experience.
We've seen the shift in recognition of the value of customer experience and the return on investment that it's brought to companies who've taken notice.
Intelligent virtual agents (or digital employees as we refer to them at Ambit,) are computer programs that leverage a mix of programmed rules and conversational artificial intelligence in order to offer a simple service or provide basic help.
With the holidays just around the corner, retail businesses are bracing themselves for a surge in online orders. With this surge in sales, companies expect a flood of unmanageable customer support enquiries.
There are three major reasons why AI-powered agents (or digital employees as we like to call them at Ambit) are crucial to customer support over the Christmas season. Let's dive into that now.
During this event our Sales Lead, Melisa Shore, and Business Development Manager, Dion Edmonds, answered your burning questions that you wanted to know about digital employees. Here is a complete guide to all the questions and answers from the day.