Conversational AI: What It Is & How it Works

Everything you need to know about Conversational AI

In this blog we will unpack what conversational artificial intelligence (AI) is, how it works, and how your business can implement it.

If your business is ready to take conversational AI to the next level or you want to learn more about what it can bring to your company, this blog will guide you through everything from the basics of what an ai-powered chatbot is, drill down to benefits that both you and your customers can enjoy, and where this technology can deliver the most value to your business.


Some of the common questions we'll address are:

• • What is conversational AI and how does it work?
  • What is meant by conversational AI?
  • Why is conversational AI important?
  • How do you implement conversational AI?

3 Key Ways KiwiSaver Providers Can Retain More Customers

We’ve all heard the age-old saying, ‘it’s cheaper to retain a customer than it is to acquire a new one.’

This has never been truer than today where it’s easier than ever for customers to switch KiwiSaver providers. With so many providers available - once a customer is gone, they’re almost impossible to claw back.

Ambit Launches Conversational AI Platform in AWS Marketplace

Ambit Launches Conversational AI Platform in AWS Marketplace, Enabling More Businesses to Deploy an AI Chatbot.

Artificial intelligence firm Ambit begins investment round

Conversational AI platform Ambit is preparing a Series A raise to support international market validation, expansion, and hiring new team members. 

Vodafone & Ambit Partner to Offer Digital Assistant to Kiwi Businesses

Little Ones Select Ambit to Develop New Zealand's First Digital Employee for Baby Sleep and Nutrition

Release date: 11 March, 2021
Bot name: Lee

Auckland, New Zealand - 12 March, 2020 - Over 160,000 families around the world rely on Little Ones’ expertly crafted programmes to achieve better sleep and nutrition for their children. Parents access their program information, and a pay-walled community called, “The Village” where they chat with other parents and a fully remote, trained team of sleep consultants. 

5 Reasons Why You Need a Chatbot in 2021

Experts predict that 85% of customer interactions will be handled without human agents in 2021, the vast majority of those handled by chatbots and virtual assistants.

Why? The traditional means of servicing customers struggle to provide the type of experience that modern consumers demand. Customers now expect a faster, more engaging, and personalised level of service than ever before.

Consumer Behaviour Post-COVID: Has Buying Behaviour Changed for Good?

With the complete absence of face-to-face customer interaction that has occurred as a result of COVID-19, many companies have been forced to rethink their strategy and many are making a complete shift to servicing customers digitally.

Ambit Launches New Zealand’s First Digital Employee for Veterinary Market

Auckland, New Zealand - 12 MAY, 2020 - New Zealand veterinary clinics coping with Covid-19 conditions now have access to a Digital Employee – one that’s willing to work 24/7 without a break.

AI Is Powering a Shift in Digital Customer Engagement