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Tim Warren

More from Tim Warren

By Tim Warren
on August 08, 2023

In today's digital age, the constant evolution of web content is an inherent aspect of maintaining an engaging online presence.  For Ambit AI, staying up-to-date with the latest information is crucial to delivering accurate and relevant responses through your Conversational AI, acting as your Digital Employee.  To achieve this, we are excited to enhance our existing web segments feature with Content Change Detection.  This powerful enhancement equips your Digital Employee with the ability to detect content changes on web pages and automatically update the stored information.  Let's delve into the benefits this brings to both your users and the capabilities of your Digital Employee.

By Tim Warren
on August 08, 2023

Today, we delve into the world of Customisable Large Language Model (LLM) Prompts, a revolutionary feature that empowers users to tailor how questions are answered, making interactions with AI more meaningful and tailored to specific needs.

By Tim Warren
on July 31, 2023

In today's globalised world, businesses are expanding their reach beyond borders, connecting with customers from diverse linguistic backgrounds.  Providing seamless customer support across different languages has become crucial for companies aiming to drive engagement and foster loyalty.  In response to this growing demand, Ambit introduces the updated Ambit AI platform, an AI-powered solution that facilitates multilingual interactions with customers through intelligent Digital Employees (DEs).

By Tim Warren
on July 20, 2023

For many organisations, the most important factor when using an LLM (such as ChatGPT) is privacy and security. More specifically, ensuring that confidential and personal information is not made publicly available and complies with an organisation’s privacy and security requirements.

By Tim Warren
on July 18, 2023

Customer service is critical for any business; especially so in the insurance industry. Policies often require a level of support to explain and clarify for customers. Customers rely on insurance providers to provide accurate and helpful information so that they are able to make an informed decision regarding their coverage. A positive customer service experience is essential for building trust and loyalty with a customer. 

By Tim Warren
on July 17, 2023

Ambit has designed the Ambit Generative AI functionality to extend the power of the existing Ambit Platform. We have architected the platform to ensure that customer conversations are ring-fenced to specific information (for example, information you supply from your website, PDF documents or other controlled content, etc).

By Tim Warren
on July 07, 2023

There is often a lot of misunderstanding around ChatGPT, GPT and LLMs in general, and the differences between them - here we explain these differences and cover the core concepts.

By Tim Warren
on June 28, 2023

Artificial intelligence (AI) is revolutionising financial advice, yet the human touch remains indispensable. This article explores the impact of AI on financial advice while emphasising the enduring significance of human advisors.

By Tim Warren
on June 28, 2023

AI has arrived! It’s all around us. You can't open a news site or publication without hearing about how it’s doing amazing things. Let’s delve into its transformative potential in shaping the retail landscape. We will unravel the profound implications of artificial intelligence (AI) while emphasising the crucial considerations surrounding privacy, security and more.

By Tim Warren
on June 07, 2023

Organisational Readiness: AI and GPT 

AI and GPT – what the heck happened?  It’s an undeniable fact that GPT and AI have formed a formidable technological tsunami in businesses around the world.  But one key question needs to be addressed – is your organisation ready?  

We’ve summarised a few key points as a checklist to help you establish your organisational readiness for all things Artificial Intelligence (AI) and GPT (Generative Pre-trained Transformers)…