Chatbots in the West are a relatively new phenomenon.
Facebook launched their chatbot platform for Messenger in April 2016, shortly after Microsoft announced support for chatbots in Skype. Apple was even later to the party, announcing their Business Chat platform a few months ago.
However, as is more often becoming the norm, the West was soundly beaten by the East in this innovation.
Trust. The key to a perfect relationship. In a world where knowledge is power, consumers are more and more concerned with their data. (Emphasis on the ‘their’).
I just watched the film “Multiplicity” from back in the 90s.
It’s a story about a guy who had too much on his plate. Menial activities like work and admin kept him away from his wife, his family, and other things he was passionate about.
So when he found a way to clone himself, he proceeded to do just that.
Building and training your virtual employee (VE) chatbot is a vital step in adopting AI within your business. Just as important, is ensuring the adoption of it by your staff (for internal VEs), and awareness of it among your customers (for external VEs).
That’s an obviously nonsensical leading statement. Why on earth would you build your own CRM in today’s everything-as-a-service world? You just wouldn’t, would you? Not now anyway — 20 and score years ago, you probably would have, but not any longer.
So, in the same vein, why would you build your own Conversational AI Platform?
In an interview with Tim Warren, CEO and Co-Founder of Ambit, we explore the reasons integrating digital employees into your workforce will help you reduce costs, accelerate your teams’ productivity, and deliver unrivaled customer experience.
Chatbots, AI, and finance. There is something exciting about being at the very beginning of a new era in technology. I’ve been here before. I was one of the first staff members of an Internet company, Qbik, in 1996.
When you hear the term ‘chatbot’ you’re probably thinking about janky, unreliable experiences which clutter website interfaces.
We’ve all been frustrated by digital conversations had with someone that is clearly non-human.
Chatbots provide a new kind of user interface to computer software. Rather than navigating with menus and buttons on a mobile or desktop device, a user has a conversation with a bot.
Tower Insurance officially announced their chatbot, Charlie, into the world. I have been an integral part of Charlie’s growing up process and I can’t wait to share the excitement!