Release date: 11 March, 2021
Bot name: Lee
Auckland, New Zealand - 12 March, 2020 - Over 160,000 families around the world rely on Little Ones’ expertly crafted programmes to achieve better sleep and nutrition for their children. Parents access their program information, and a pay-walled community called, “The Village” where they chat with other parents and a fully remote, trained team of sleep consultants.
Businesses are now expected to respond to and solve customer queries instantly to ensure customer satisfaction and loyalty.
Customers no longer wait for businesses to respond. They need their answers, and they need them now.
Businesses need to evolve to meet changing customer demands. They also need to scale their operations to cope with the increasing volume of customer engagement through digital channels.
The ways customers interact with businesses have drastically changed in previous years.
From the early days of face-to-face interactions, phone calls and contact centres, the customer service experience has evolved exponentially.
Shifts in consumer behaviour and advancements in technology are both catalysts for change.
Experts predict that 85% of customer interactions will be handled without human agents in 2021, the vast majority of those handled by chatbots and virtual assistants.
Why? The traditional means of servicing customers struggle to provide the type of experience that modern consumers demand. Customers now expect a faster, more engaging, and personalised level of service than ever before.
Chatbots, or Digital Employee's as they’re also called, is capable of having thousands of simultaneous conversations with a variety of different users.
That’s a lot of information gathered about your customers’ needs and wants.
In a world that’s ruled by data, that information is a golden opportunity to improve the way you interact and engage with both potential and existing customers.
As consumer behaviours change and become more digitally orientated, retailers must evolve the way they interact with and support their customers, or risk being left behind.
Leading retailers are turning to artificial intelligence and automation to streamline customer service processes amidst a growing increase in digital-based customer enquiries.
With the complete absence of face-to-face customer interaction that has occurred as a result of COVID-19, many companies have been forced to rethink their strategy and many are making a complete shift to servicing customers digitally.
Auckland, New Zealand - 12 MAY, 2020 - New Zealand veterinary clinics coping with Covid-19 conditions now have access to a Digital Employee – one that’s willing to work 24/7 without a break.
The COVID-19 pandemic has suddenly thrust digital transformation to the forefront of business needs.
Ambit has made available a COVID-19 advice chatbot at cost. This will be centrally maintained and updated as required. Various options are available. Please contact us if you would like to know more.