Ambit is very proud to be Gold Sponsor of the NZCompare Awards taking place on 1 December at Aotea Centre, Auckland.
The NZ Compare Awards provide an annual opportunity to recognise excellence and achievement across the broadband, energy and mobile sectors in New Zealand.
We've sponsored the Best Customer Support - Power award and look forward to finding out who the winner is.
Richard Pratley has joined Ambit, the conversational artificial intelligence platform, as General Manager of Sales. Pratley is an experienced leader of high-tech software, product and services businesses across New Zealand and Europe.
"How can we do business if our stores are closed?" This was a question Dylan Weymouth, GM of Group Business Operations at The Warehouse Group asked Ambit CEO Tim Warren back in early March 2020, days before the COVID-19 pandemic hit.
Little did we know how true Dylan's words would be when COVID-19 arrived in New Zealand and stores nationwide were forced to shut down. With customer service centres fast being inundated with thousands of enquiries, businesses had to figure out a solution fast.
Originally published 30 August, Updated 6 December 2023.
Ambit, the conversational artificial intelligence platform, has raised NZ$1.5M to accelerate expansion into Australia where it targets new clients in the retail, utilities and financial services sectors.
"You don't know AI." That's the provocative and fascinating statement Tim Warren, Ambit CEO, recently presented at the Research Association Conference and the iMedia Brand Summit. He goes on to discuss how artificial intelligence isn't something that's far away in the future, and how more and more marketing content is now being generated by AI with the oversight of humans.
GoSee, the global travel eCommerce business and a Webjet company, is relying more and more on their intelligent digital agent, powered by conversational AI from Ambit, to engage with international customers as it rebuilds from the pandemic. GoSee’s digital employee, Scout, enables customers to self-serve more of their booking journey for rental cars and motorhomes, allowing contact centre agents to focus on more complex queries.
Bright and early on May 17, we decked the halls of the Grid Auckland in orange and had our first in-person event of 2022 as part of Techweek NZ: a panel discussion with customer experience leaders Sarah Gunn from TheMarket, Mandy Tomlinson (formerly of Laybuy,) and Richard Fuli from GoSee, facilitated by Ambit’s CEO, Tim Warren.
Each of them shared their thoughts and experiences on digital employees and how they contribute and make a difference to their customer experience and their overall business.
Here are a few key takeaways from the event.
New Zealand’s leading Buy Now, Pay Later (BNPL) provider Laybuy has successfully launched Ambit’s conversational AI platform as its newest digital employee ‘Hugo’, a move that will significantly improve customer experience and help support Laybuy’s continued international growth.
Auckland, 13th April 2022 - Ambit, the conversational AI platform, has joined the Amazon Web Services independent software vendor (ISV) Accelerate Program, a move designed to further boost international sales.
The beginning of April marks Ambit's 5th birthday!
We sat down with CEO Tim Warren to talk about the company's journey over the years, what some of the key highlights have been, and what's in store for the future of Ambit and conversational AI.