Ambit Blog » Digital-employee
By Ambit
on November 15, 2021

Auckland, 12th November 2021 - Pulse Energy has added a conversational AI chatbot from Ambit to its customer service team, part of a strategy to provide exceptional customer service through innovation. 

By Ambit
on November 05, 2021

And how virtual assistants set your business up for success

 

Historically, companies have always asked customers to do business their way. Nowadays, the boot is on the other foot and customers are the ones demanding that businesses make their journey a more pleasant experience.

We've seen the shift in recognition of the value of customer experience and the return on investment that it's brought to companies who've taken notice.

By Ambit
on November 04, 2021

Virtual agents, AI-powered virtual assistants, intelligent chatbots, digital sales and support bots... explained

 

Intelligent virtual agents (or digital employees as we refer to them at Ambit,) are computer programs that leverage a mix of programmed rules and conversational artificial intelligence in order to offer a simple service or provide basic help. 

 

By Ambit
on November 04, 2021

Digital Employees make the customer support experience seamless


With the holidays just around the corner, retail businesses are bracing themselves for a surge in online orders. With this surge in sales, companies expect a flood of unmanageable customer support enquiries.

There are three major reasons why AI-powered agents (or digital employees as we like to call them at Ambit) are crucial to customer support over the Christmas season. Let's dive into that now.

By Ambit
on November 01, 2021

This October, Ambit hosted the online 10/10/10 Q&A event.


During this event our Sales Lead, Melisa Shore, and Business Development Manager, Dion Edmonds, answered your burning questions that you wanted to know about digital employees. Here is a complete guide to all the questions and answers from the day.